Hilton Worldwide today was named a Gold winner in the customer analytics category of the 2014 Gartner and 1to1 Media CRM Excellence Awards. Hilton is recognized for its Satisfaction and Loyalty Tracking (SALT) analytics program that enables the global hospitality company to collect and analyze customer feedback to create data-validated best practices that are tested and implemented across the company to drive customer satisfaction and loyalty.
Today, Hilton Worldwide announced that its extended stay brand Homewood Suites by Hilton received the highest ranking in the J.D. Power 2013 North America Hotel Guest Satisfaction Index StudySM in the upper extended stay segment. This marks the tenth award in the past 13 years for the brand since J.D. Power began ranking hotels in 1999.
Today, Hilton Worldwide announced that two of its hotel brands received highest rankings in the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM. Hilton Garden Inn achieved the highest ranking in the “Upscale Segment” in a tie, its ninth highest ranking in the study throughout the past 11 years. Homewood Suites by Hilton was awarded the highest ranking in the “Extended Stay Segment” – the ninth award in 12 years for the brand in the segment.
Today, Hilton Worldwide announced that two of its 10 distinct brands landed top honors in the J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Index StudySM. Embassy Suites Hotels achieved the highest ranking in the “Upper Upscale Segment,” its ninth top ranking in the study throughout the past 12 years. Homewood Suites by Hilton was awarded the highest ranking in the “Extended Stay Segment” – the eighth award in 10 years for the brand in this segment.
Hilton HHonors, the loyalty program for Hilton Worldwide’s 10 distinct hotel brands, was presented with the Best Redemption Ability Award for Hotels in the Americas at the second annual Frequent Traveler Awards ceremony held on Thursday, April 28 in Flushing, New York. The Frequent Traveler Awards, which represent excellence in frequent travel programs worldwide, honor the best frequent flyer and frequent guest programs in the world, and winners are determined based on the overall merits of each program as ranked by voters. This year, more than one million frequent travelers worldwide participated in the voting process, casting online ballots for their favorite programs and campaigns from 2010.
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